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Symantec Remote Expert Installation Service (REIS) for Endpoint Protection provides a fast, virtually “hands free” installation and upgrade service using remote technology and expert technicians to small, qualified organizations. The initial service is available in North America for Symantec Endpoint Protection 11.x software for environments with up to 105 endpoints.

This set of remote services installs or upgrades your Symantec software at a convenient time scheduled by you, in a timely, cost-effective manner, utilizing our implementation experts. Customers will have access to skilled resources with deep domain experience who utilize standardized processes and best practices.

Two new installation services are available for Symantec Endpoint Protection 11.x:

  • Basic Remote Expert Installation Service for one Symantec Endpoint Protection
       Manager and up to five endpoints.
  • Extended Remote Expert Installation Service for up to 25 additional endpoints.
       The Basic Remote Expert Installation Service is a prerequisite for the extended

  • The extended service may be purchased several times in addition to the Basic installation to install up to 100 additional endpoints in total in a single session.

    Remote Expert Installation Services increase the speed and convenience of installing and/or upgrading to the latest protection technology, offloading your IT staff for other tasks. It also reduces the risks associated with your product upgrade and/or implementation, as it is performed by Symantec expert technicians that can help ensure the work is completed quickly and correctly, with a seamless transition.

    Expert remote installation in 4 easy steps!

  • Review the pre-installation checklist to ensure your environment is eligible for the
       remote service.
  • Purchase Basic Remote Expert Installation and multiple instances of Extended    Remote Installation to customize your service for up to 105 endpoints in a single    session.
  • Call to arrange a time to speak with a customer service rep to review your
       pre-installation checklist and schedule an installation appointment (see the
       scheduling phone number in your sales confirmation receipt).
  • Greet your remote installation technician at your scheduled time and learn about
       Symantec Endpoint Protection 11.x while it is installed for you!

    Key Benefits
  • Fast, easy, expert installation by the experts at Symantec. Let us install it for you!
  • Reduce the risks of upgrades and implementations by utilizing experience and best    practice methodologies.
  • A thorough post-installation customer acceptance to help ensure your satisfaction.
  • Knowledge transfer and product orientation facilitated via a Symantec specialist.
  • Accelerate the time to value of Symantec Endpoint Protection 11.x.
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